Message Detail
- Accepted
- Agent Consult Time
- Agent Conversation Time
- Agent CSAT
- Agent Customer Hold Abandons
- Agent Focus Time
- Agent Handle Time
- Agent Hold Time
- Agent Holds
- Agent ID
- Agent Initiated Customer Hold Time
- Agent Initiated Customer Holds
- Agent Name
- Agent Response Time
- Agent Time To Answer
- Agent Transfer Time
- Agent Transfers
- Agent Talk Time
- Agents
- Channel
- CSAT
- Customer Abandon Time
- Customer Conversation Time
- Customer Hold Abandons
- Customer Hold Time
- Customer Holds
- Disposition Code
- Entry Length
- Exit Length
- In Routing Duration
- Interaction Agents
- Interaction ID
- Interaction Time
- IVR Abandon Time
- IVR Abandons
- IVR Time
- Messaging Transcript
- No Reply Time
- Queue Abandon Time
- Queue Callback Answered
- Queue Callback Requested
- Queue Callback Time
- Queue Callback Unanswered
- Queue CSAT
- Queue ID
- Queue Interactions
- Queue Time to Answer
- Queue Time
- Queue Abandons
- SLA Abandons
- SLA Denominator
- SLA Numerator
- SLA Time
- SLA
- Start Time
- Tenant ID
- Tenant Name
- Transferred
- Transfers
- Work Accepted
- Work Accepted Time
- Work Offer Disconnect Time
- Work Offer Time
- Work Offered
- Work Rejected Time
- Work Rejected
- Wrap Up Time